Water Damage F.A.Q

2/2/2022 (Permalink)

• Should I file an Insurance Claim?
  • Maybe, it all depends on your deductible and what our services are going to cost. We recommend having your deductible information on hand and reaching out to your local insurance agent to discuss your policy. We can give you an estimate before beginning work to help you make the right decision on whether or not your loss is claim worthy. If you do file an insurance claim SERVPRO is on vendor lists for a wide variety of insurance companies and works directly with them to make it easier for you.
• What can I do before you get here?
  • A few things we recommend; try and pick up small belongings off the floor, if you’re dealing with carpet you can place pieces of tin foil under the legs of your furniture to prevent furniture staining, also it is crucial that you make sure the water is turned off or the leak is repaired before we arrive onsite.
• What are some safety concerns I should be aware of?
  • Water damages can definitely be dangerous in your home if the right steps aren’t taken. If water came from above we suggest you do not use lighting fixtures or ceiling fans until the loss has been assessed and there are no structural support concerns. Do not plug anything into outlets that may have been submerged in water on the floor or low on a wall. If dealing with flood waters or sewage losses try not to walk in the water it could pose serious health risks.
• What will you do when you get here?
  • First we will assess the loss area to confirm the cause of loss and see where the water has traveled using moisture meters and sensors. Next we might preform extraction on standing water where we could move and protect furniture and remove area rugs from the loss area. Then there is the potential for demolition services such as; lifting or removing carpet and pad, removing damaged or swollen baseboards, removing drywall and insulation, or removing other non-salvageable flooring materials. Finally we will setup drying equipment, air movers and dehumidifiers, to create a balanced drying environment; this equipment usually runs for 3-5 days for residences and 5-10 days for commercial properties.
• How much will your services cost?
  • It all depends on what we find when we assess the loss site. We cannot accurately give an estimate without seeing the damage. We do preform free estimates Monday through Friday from 9am to 3pm. If needing an estimate on the weekend or not in that time frame the cost is $175. Our services could range from a couple hundred dollars to thousands of dollars depending on the size of damage and materials affected.