What Do I need to do now?

2/21/2018 (Permalink)

I Have A Water Damage. What Happens Now?

We’ve helped restore many homes and businesses after a water damage. For over 24 years, we’ve responded to water damage emergency calls on a daily basis.

We can help you, too.

#1 Call us; we’ll be there in less than 4 hours
SERVPRO of Plano's promise is to respond to all water damages within 4 hours of receiving a call. We will gather information about your loss and dispatch a prepared crew immediately. We offer emergency services 24/7/365.

#2 Call your insurance (if you want to file a claim)
While we’re on the way, give your insurance provider a call and let them know what is happening. Inform them that SERVPRO of Plano is on the way.

#3 Extraction
When we arrive, we will inspect the extent of the water damage and begin extracting all the water. Our crew will document all affected areas and begin the documentation process for your insurance claim (even when an insurance claim is not filed, our documentation process is still the same).

#4 Drying and Monitoring
Once all standing water has been extracted, we will set professional equipment to begin drying your home. We will place air movers, dehumidifiers, and possibly other specialty equipment for hard-to-reach places. We will return to your property once a day to monitor the drying process and remove equipment. For more information about our drying process, read our blog “The Science of Drying after a Water Damage.”

#5 Restoration
After your property is dry and clean, we will send one of our Reconstruction Project Managers to assess the damage, if any, the water caused. We will submit documentation and work with your insurance to get all necessary reconstruction approved. Once we get the green light from your insurance provider, we will repair your property.

If you find your property has experienced a water damage, don’t despair. We’re an experienced, certified, and professional team that can help.

SERVPRO of Plano services 
Plano and all surrounding Dallas communities. We can be reached 24/7 at (972)403-9004.